1) Introduction

By visiting our website and/or purchasing products from Family Gifts, you agree to be bound by these Terms and Conditions.

2) Product information & variations

Our products are handmade and often highly personalized. Due to the nature of handcrafted materials and processes (such as laser and vinyl cutting), slight variations in color, size, texture, and finish may occur between items. Please be aware that actual products may differ slightly from the photographs shown on the website due to screen resolutions and lighting.

3) Pricing and payment

We are a fully cashless business. All orders must be paid for in full via our website checkout or through a provided secure payment link. Order processing and production will only commence once full payment has been received and cleared.

4) Shipping and delivery

For full details regarding our production lead times, shipping rates, courier partners, and transit times, please refer to our dedicated Shipping & Delivery Information .

5) Returns and refunds

Due to the personalized nature of our items, returns for a change of mind are not accepted. For detailed information regarding transit damages, manufacturing defects, and customer errors, please refer to our dedicated Returns & Refund Policy .

6) Custom orders

If your order requires specific personalization beyond the standard options available on our website, please contact Family Gifts directly. We will discuss your requirements and issue a final invoice. Production for special custom orders will only begin once this invoice is paid in full.

7) Intellectual property

All content on this site, including but not limited to text, graphics, logos, images, and unique product designs, is the property of Family Gifts. You may not use, reproduce, or distribute any content without our express written permission.

8) Privacy policy

We respect your privacy. All personal information collected during the order process is kept private and confidential. We will not share your information with third parties, except as necessary to fulfill your order (e.g., courier services), in accordance with the Protection of Personal Information Act (POPI Act) of South Africa.

9) Contact information

General contact details are provided on our Contact Us page. We can further be contacted via:

• Email: [email protected]